General Conditions
Welcome to Maison Hortus! By placing an order on our website, you agree to the following general conditions:
- Orders and Payment
- Orders can be placed directly through our website. All products listed are subject to availability, and prices are listed in euros (€). Payments must be made in full at the time of purchase, through the secure payment methods provided on the website.
- Return Policy
- You may return or exchange any item within 14 days of receiving your order, provided it is in its original condition and packaging. Please contact us to initiate the return process. The cost of return shipping will be the responsibility of the customer unless the product is defective or the wrong item was sent.
- Product Availability
- While we strive to keep our inventory up to date, in the event that an item is out of stock, we will notify you promptly and offer an alternative product or a full refund.
- Privacy Policy
- Your personal information is treated with the utmost care and confidentiality. We use your information solely for the purpose of processing your orders and will not share it with third parties unless required for shipment or payment processing.
- Force Majeure
- Maison Hortus is not responsible for any delays or failure to deliver products due to circumstances beyond our control, including but not limited to natural disasters, strikes, or transportation disruptions.
Shipment and Delivery
We are pleased to offer reliable shipping services across Europe. Please find the shipping durations below:
- Netherlands (NL): 1-2 working days
- Belgium (BE): 2 working days
- Luxembourg (LU): 2-3 working days
- France (FR): 3 working days
- Italy (IT): 3-5 working days
- Sweden (SE): 3 working days
- Bulgaria (BG): 4-7 working days
- Denmark (DK): 3 working days
- Germany (DE): 2-3 working days
- Estonia (EE): 4-6 working days
- Finland (FI): 4 working days
- Greece (GR): 3-6 working days
- Ireland (IE): 3 working days
- Croatia (HR): 5-8 working days
- Latvia (LV): 4-6 working days
- Lithuania (LT): 4-6 working days
- Austria (AT): 2-3 working days
- Poland (PL): 2-5 working days
- Portugal (PT): 3-5 working days
- Romania (RO): 3-7 working days
- Slovenia (SL): 3-5 working days
- Slovakia (SK): 3-5 working days
- Spain (ES): 3-5 working days
- Czech Republic (CZ): 2-5 working days
- Hungary (HU): 3-5 working days
- United Kingdom (GB): Contact us for shipping details
Please note that all orders are processed within 1-2 business days of receipt. You will receive a tracking number once your order is shipped. Delivery times are estimates and may vary based on external factors.
Thank you for choosing Maison Hortus!